Help & support

Stuck on something, spotted a bug, or have an idea that would make Whipp better? We’d genuinely love to hear from you. The fastest way to reach us is email.

Common questions

How do I plan a week?

Open Whipp, set your supermarket, weekly budget and a few preferences, and tap to generate. Your full week — with a shopping list and estimated total — is ready in about a minute. Swap any meal you don’t fancy.

How do I change my budget, store or diet?

You can update your supermarket, weekly budget, priorities, dietary needs and kitchen equipment any time from your settings in the app. New plans use your latest preferences automatically.

How do I manage or cancel my plan?

Whipp is a paid app billed by Apple, so you manage everything on your device: open Settings, tap your name, then Subscriptions, and you can view or cancel Whipp there. Cancelling stops future charges and keeps your access until the end of the period you’ve already paid for. Refunds are handled by Apple at reportaproblem.apple.com — and if anything’s unclear, just email us.

How do I delete my data?

Everything Whipp knows is stored on your device, so you’re always in control. You can reset your preferences and saved plans in the app’s settings any time, and deleting the app removes its data completely. There’s nothing held on our side to delete. Any questions, just email us.

Privacy & your data

Whipp runs entirely on your device — we don’t collect or store your personal data on our servers, and we never sell it. You can read the full details in our Privacy Policy, and the terms of use in our Terms & Conditions. You can clear your data in the app any time; for anything else, email privacy@whipp.app.

Still need a hand?

Email hello@whipp.app and tell us what’s going on — the more detail, the faster we can help.