Help & support

Stuck on something, spotted a bug, or have an idea that would make Whipp better? We’d genuinely love to hear from you. The fastest way to reach us is email.

Common questions

How do I plan a week?

Open Whipp, set your supermarket, weekly budget and a few preferences, and tap to generate. Your full week — with a shopping list and estimated total — is ready in about a minute. Swap any meal you don’t fancy.

How do I change my budget, store or diet?

You can update your supermarket, weekly budget, priorities, dietary needs and kitchen equipment any time from your settings in the app. New plans use your latest preferences automatically.

How do I manage or cancel my plan?

Whipp is billed by Apple on iPhone and iPad, and by Google on Android, so you manage your plan in your store account. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions. You can also tap Manage subscription on the Profile screen in Whipp. Cancelling stops future charges and keeps your access until the end of the period you’ve already paid for. Refunds are handled by the store you paid through: Apple at reportaproblem.apple.com, or Google from your Google Play order history. If anything’s unclear, just email us.

How do I delete my data?

Your preferences and saved plans are stored on your device: you can reset them in the app any time, and deleting the app removes them completely. Superwall, which runs our subscriptions, keeps a small record for your install (our Privacy Policy explains what’s in it). To have that deleted too, email privacy@whipp.app with the Support ID from the Profile screen in the app. If you share with a household, Delete my data also takes you out of it (or, for the subscriber, deletes the household’s copy).

Privacy & your data

Your plans, preferences and recipes stay on your device. The only information that leaves it is what’s needed to run your subscription, handled by Superwall, Apple and Google, and we never sell it. You can read the full details in our Privacy Policy, and the terms of use in our Terms & Conditions. You can clear your data in the app any time; for anything else, email privacy@whipp.app.

Still need a hand?

Email hello@whipp.app and tell us what’s going on — the more detail, the faster we can help.